Terms and Conditions

Last updated: April 2026

1. About These Terms

These Terms and Conditions govern all services provided by AtollHouse, a trading name of TownRankDigital Ltd. By engaging our services, requesting a consultation, or making a payment, you agree to be bound by these terms.

These terms should be read alongside our Privacy and Cookie Policy, which forms part of our overall agreement with you. By engaging our services you also accept our Privacy Policy.

2. Our Services

AtollHouse provides website design, digital presence, and consultancy services to businesses, with a specialism in trades and small businesses. All services are delivered based on an agreed scope before work begins.

We offer two primary service types, each governed by additional specific terms set out in this document:

• Fixed-Price Website Packages — defined scope, fixed cost, delivered to an agreed structure
• Consultancy Services — audits, strategy, advice, and recommendations delivered on an agreed basis

Any work outside the agreed scope is not included and may require a separate agreement and additional fees.

3. Nature of Services — Important

AtollHouse provides digital infrastructure, positioning, and advisory services intended to improve your online presence and visibility.

We do not guarantee leads, enquiries, revenue, search engine rankings, or specific business outcomes. Results depend on a wide range of factors outside our control, including market conditions, competition, demand in your area, and the quality and consistency of your own business operations.

Our advice and recommendations are provided in good faith based on experience and current best practice. They do not constitute legal, financial, or professional advice in any regulated sense.

4. Client Responsibilities

To allow us to deliver services effectively, you agree to:

• Provide accurate, complete, and timely information when requested
• Supply all required content, assets, branding materials, and approvals promptly
• Review and approve work within reasonable timeframes
• Ensure that any content or materials you provide do not infringe third-party intellectual property rights
• Notify us promptly of any changes to your requirements or circumstances that may affect the project

Delays caused by the client in providing information, content, or approvals may impact agreed timelines. AtollHouse accepts no responsibility for delays arising from client-side inaction.

5. Payment Terms

Payment terms are agreed before work begins and will be set out in your project agreement, proposal, or at the point of purchase.

• Full or partial payment may be required before work commences
• Work will not begin until any required upfront payment has been received
• Where invoices are issued, payment is due within 14 days of the invoice date unless otherwise agreed in writing
• Late payment may result in work being paused until the outstanding balance is settled
• AtollHouse reserves the right to charge statutory interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

6. Refund Policy

Due to the nature of the services we provide, the following applies:

• Payments are non-refundable once work has commenced
• No refunds are issued on the basis of dissatisfaction with business performance, lead volumes, or results
• No refunds are issued where termination arises from a breach of these terms by the client
• Any exceptions to this policy are at the sole discretion of AtollHouse

If you have concerns about the service you have received, please contact us at hello@atollhouse.com in the first instance. We take all concerns seriously and will work to resolve them in good faith.

7. Intellectual Property

• Upon receipt of full payment, the client is granted a non-exclusive, perpetual, worldwide licence to use the final deliverables for their intended business purpose
• AtollHouse retains ownership of all concepts, drafts, working files, methodologies, and internal processes used in the delivery of services
• Deliverables remain the property of AtollHouse until payment has been received in full
• AtollHouse may showcase completed work in its portfolio, on its website, and in marketing materials unless the client requests otherwise in writing prior to project completion
• The client warrants that any content, images, or materials they supply are owned by them or properly licensed for use

8. Limitation of Liability

Services are provided based on experience and current best practice. To the fullest extent permitted by law:

• AtollHouse is not liable for any indirect, consequential, or special losses, including but not limited to loss of revenue, loss of profit, loss of business, or business interruption
• Our total liability in connection with any engagement is limited to the total amount paid by the client for the specific service giving rise to the claim
• Nothing in these terms excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation

9. Termination and Cancellation

• Either party may terminate an engagement by providing 14 days written notice to the other party
• AtollHouse reserves the right to terminate services immediately where a client breaches these terms, including failure to pay or engaging in unacceptable conduct
• All work completed up to the point of termination remains payable in full
• Deliverables, including completed or partially completed work, may be withheld until any outstanding balances are settled
• AtollHouse reserves the right to decline or discontinue services at its discretion, including where a project is not a suitable fit

10. Conduct

AtollHouse is committed to professional, respectful working relationships. We ask the same of our clients.

• Clients must engage with AtollHouse in a professional and respectful manner at all times
• Abusive, aggressive, threatening, or unreasonable behaviour — whether in written or verbal communication — will result in immediate termination of services
• No refunds will be issued where services are terminated due to a breach of this conduct requirement

11. Dispute Resolution

In the event of a dispute, both parties agree to attempt to resolve the matter in good faith before pursuing formal legal action.

• Please contact us in the first instance at hello@atollhouse.com
• We will acknowledge your concern within 5 working days and work to reach a resolution within 30 days
• If resolution cannot be reached informally, either party may pursue their legal rights under the governing law of these terms

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Part A — Fixed-Price Website Package Terms

These additional terms apply specifically to fixed-price website packages purchased through AtollHouse.

A1. Package Definition

Website packages are delivered as fixed-scope services. The package includes only what is explicitly stated at the point of sale. Any additional requests, features, pages, or changes beyond the defined scope are not included and may be quoted for separately.

A2. Scope of Work

Work is delivered based on a defined structure, agreed number of pages, and specified functionality. Custom requests outside this scope are not included unless agreed in writing prior to commencement.

A3. Content and Client Input

• Clients are responsible for providing all required content, including text, images, logos, and business information
• If content is not provided within a reasonable timeframe, AtollHouse may use placeholder or generalised content to progress the project
• The client is responsible for reviewing and approving all content before the website goes live
• AtollHouse accepts no liability for errors in content that has been approved by the client

A4. Revisions

• Any revisions included in the package will be specified at the point of sale
• Revisions must remain within the agreed scope of the package
• Additional revisions or change requests beyond those included may be chargeable at our standard rate

A5. Project Timelines

• Timelines provided are estimates and are subject to client responsiveness
• Delays in providing feedback, content, or approvals will delay delivery
• AtollHouse is not responsible for delays caused by the client or by third-party platforms and services

A6. Client Delay and Project Reset

• If a client becomes unresponsive or fails to provide required information or approvals for 14 or more consecutive days, the project may be paused
• If inactivity continues beyond 30 days, the project may be closed and any payments made will be retained
• Restarting a closed project may require a new agreement and additional fees

A7. Project Completion

A project is considered complete once the agreed scope has been delivered and approved. Ongoing updates, amendments, or additions following completion are not included unless covered by a separate maintenance agreement.

A8. Performance Disclaimer

AtollHouse does not guarantee leads, rankings, or enquiry levels resulting from a website. Performance depends on external factors including local competition, market demand, and the client's own business activity.

Part B — Consultancy Services Terms

These additional terms apply specifically to consultancy engagements with AtollHouse.

B1. Nature of Consultancy

Consultancy services include but are not limited to: digital audits, online presence strategy, advisory sessions, and recommendations relating to website, visibility, and digital infrastructure.

Advice is provided in good faith based on experience and current best practice. It does not constitute legal, financial, or regulated professional advice.

B2. No Guaranteed Outcomes

Consultancy does not guarantee specific business results. The value of consultancy lies in the quality of advice and recommendations provided, not in guaranteed outcomes, which depend on implementation and external factors.

B3. Implementation Responsibility

The client is solely responsible for implementing any recommendations made during consultancy. AtollHouse accepts no liability for outcomes arising from the client's implementation or failure to implement recommendations.

B4. Scope of Engagement

Consultancy is limited to the sessions, deliverables, or scope agreed at the point of engagement. Additional sessions or work beyond the agreed scope will require a separate agreement.

B5. Cancellation of Sessions

• Cancellations must be made with at least 48 hours notice prior to a scheduled session
• Cancellations made with less than 48 hours notice may result in the session being forfeited without refund
• AtollHouse will make reasonable efforts to reschedule where possible

B6. Confidentiality

Both parties agree to treat information shared during consultancy engagements as confidential and not to disclose it to third parties without consent, except where required by law. AtollHouse may use anonymised, non-identifiable insights for general educational or marketing purposes.

© 2026 TownRankDigital Ltd. All rights reserved. Trading as AtollHouse. These terms were last updated April 2026.